■ CHECK-IN & CHECK-OUT Check-in is available from 3:00 PM, and check-out is by 11:00 AM. Guests under the age of 19 may check in only when accompanied by a parent or legal guardian. Early check-in and late check-out are subject to availability and additional charges. Late check-out is available only until 2:00 PM. After 2:00 PM, a full nights room charge will apply. ■ ADDITIONAL GUEST CHARGES Children under 36 months: Complimentary Children aged 36 months to preschool age:KRW 10,000 per person, per night Elementary school students and older:KRW 15,000 per person, per night Additional charges apply when the standard room occupancy is exceeded. The maximum occupancy of each room must not be exceeded. Failure to comply may result in removal from the property without a refund. ■ CANCELLATION POLICY Standard and Shoulder Seasons • Up to 7 days before check-in by 5:00 PM: 100% refund• Up to 5 days before check-in by 5:00 PM: 70% refund• Up to 3 days before check-in by 5:00 PM: 50% refund• Up to 1 day before check-in by 5:00 PM: 30% refund• After 5:00 PM on the day before check-in: No refund Peak Season • Up to 10 days before check-in by 5:00 PM: 100% refund• Up to 7 days before check-in by 5:00 PM: 80% refund• Up to 5 days before check-in by 5:00 PM: 60% refund• Up to 3 days before check-in by 5:00 PM: 40% refund• Up to 1 day before check-in by 5:00 PM: 20% refund• After 5:00 PM on the day before check-in: No refund ■ PET POLICY Pets are not permitted in guest rooms or any public areas of the hotel and resort. Guests who violate this policy may be required to leave the property. ■ NON-SMOKING POLICY All guest rooms and facilities are non-smoking. Please use the designated outdoor smoking areas. Smoking inside a guest room, including the use of electronic cigarettes, will result in a cleaning charge of KRW 250,000. ■ NOISE POLICY Parties, excessive noise and disruptive behavior are strictly prohibited for the comfort and safety of all guests. Please observe quiet hours from 10:00 PM to 8:00 AM. Guests who cause excessive noise or disturbance may be required to leave the property without a refund. ■ HOTEL PROPERTY AND DAMAGES Please notify the Front Desk immediately if you discover any damage in your room after check-in. Guests may be charged for any damage, contamination, loss or misuse of hotel property, facilities or rental items. Hotel property and amenities must not be removed from the premises. ■ LUGGAGE STORAGE Complimentary luggage storage is available at the Front Desk before check-in and after check-out. ■ PARKING Complimentary outdoor parking is available for hotel guests. Two electric vehicle charging stations are available at both the Hotel Building and the Resort Building. Please move your vehicle promptly once charging is complete. ■ FORCE MAJEURE If travel is not possible due to flight or ferry cancellations, a legally designated infectious disease or other unavoidable circumstances, please contact your booking provider. Supporting documents, such as a cancellation certificate, e-ticket or medical certificate, may be required. ■ CONTACT INFORMATION WAVE JEJU HOTEL & RESORT 77 Hallim-ro, Hallim-eup, Jeju-si,Jeju Special Self-Governing Province, Republic of Korea Tel. 064-796-7778Email. wave@wavejeju.co.kr
